Last updated: 11 October 2026
These terms apply when you reserve a charger at a ChargeX station through chargexindia.com and pay the ₹50 reservation token. They sit alongside the ChargeX Terms & Conditions and Privacy Policy, which also apply. The service is provided by ChargeX Energy Private Limited (“ChargeX”, “we”).
1. What a reservation is
- A reservation asks us to have a charger of the type you chose ready at that station for your arrival time. It is for a charger type (for example “60 kW DC · CCS2”), not a specific connector.
- We tell the station team about your booking. The charger is not locked electronically, and the live status page may still show it as available until you plug in.
- Times are 30-minute slots in Indian Standard Time, up to 7 days ahead, and at least 30 minutes from the time you book.
2. Arriving
- Please arrive within 15 minutes of your arrival time. After that, the charger may be used by other drivers.
- Charging is billed in the ChargeX app at the station’s normal tariff.
3. The ₹50 reservation token
- You pay ₹50 through Razorpay to confirm a reservation.
- As soon as the payment succeeds, ₹50 is added to the ChargeX wallet of the account linked to your mobile number. You can use it for charging in the ChargeX app.
- If you arrive late or do not arrive, the ₹50 is not refunded, but it stays in your ChargeX wallet to use for charging.
- If ChargeX cancels your booking, you do not lose the ₹50: it stays in your ChargeX wallet for your next charge (see section 5).
- You receive a payment receipt on screen, by email and on WhatsApp. It is a payment receipt, not a tax invoice.
4. One booking at a time
- Each mobile number can hold one upcoming booking at a time.
- Bookings cannot be changed or cancelled online. To change one, contact us.
5. If we cancel
We may cancel a booking, for example if a charger develops a fault or the station cannot serve you at that time. If we do, we will tell you on WhatsApp, and the ₹50 stays in your ChargeX wallet so you can use it for your next charge.
6. Your account and details
- We verify your mobile number with a one-time code. A booking uses the ChargeX account linked to that number, or creates one if there is none.
- We use your name, email, mobile number and vehicle details to manage the booking, tell the station team, and send your confirmation and receipt by WhatsApp and email. See our Privacy Policy.
- Payments are processed by Razorpay. We do not see or store your card or UPI details.
7. Contact
Questions about a booking: contact us or write to info@chargexindia.com. Please quote your booking reference (it starts with RSV-).
