Terms & Conditions

Terms & Conditions (T&C) of Service

Last Updated: February 21, 2026

Chargex Energy Private Limited web application, the Chargex mobile App (the “Application”), charging stations, and other services hosted or made available by Chargex Energy Private Limited, including FAQ pages, Contact Us, and Payment Gateway Service Provider, are collectively referred to in these Terms & Conditions as the “Service”.

In exchange for being enabled to use the Service, you agree to abide by these T&C. The Application/Portal is operated by Chargex Energy Private Limited (“CEPL”).

By registering as a Customer and accessing or using our Service, you agree to be bound by these Terms & Conditions. If you do not agree, you may not access or use the Service.

CEPL reserves the right to update, change, or replace any part of these Terms & Conditions by posting updates on the portal or Application. Continued use of the Service constitutes acceptance of those changes.

Service Registration as Customer

Before using the Service, you must register on the Application or Portal as a Customer. Registration requires providing personal information such as name, mobile number, vehicle number, and other relevant details (“Personal Data”).

Customers may also choose to register as a guest user. Corporate registration is available for organizations, requiring submission of driver and vehicle details. CEPL reserves the right to accept or reject any registration request.

Upon successful registration, an OTP will be sent to complete verification. Charging services can be availed only at charging stations listed with CEPL.

Charging sessions start when the EV is connected to the charging unit and end when disconnected by the Customer or the system. Customers are responsible for ensuring correct initiation and completion of charging.

Applicable charging fees, including taxes, will be debited based on charging time, fixed amount, per-unit consumption, or a combination thereof, as notified prior to charging.

Customers are responsible for maintaining the confidentiality of their account credentials. Any unauthorized access must be reported immediately to Services@chargexindia.com.

Unauthorized Use of Services

The Customer is responsible for any unauthorized use of the Service under their account. Any suspected misuse must be reported to CEPL immediately.

Complaints and Investigation

Complaints regarding transactions must be submitted within 15 days from the date the transaction appears in the Customer’s account.

CEPL will investigate the complaint and, if accepted, compensate the Customer up to the excess amount charged. Investigations shall be completed within 90 days.

Changes to Services or Terms

CEPL reserves the right to modify the Service or these T&C to adapt to technological, regulatory, or administrative changes. Updated terms will be available on the App or Portal.

Termination of Membership / Registration

Customers may terminate their membership by providing one month's notice via email to services@chargexindia.com. All outstanding dues must be cleared.

CEPL may terminate registration if:

• The Service is used contrary to these Terms
• Payment obligations are not met
• There is suspected misuse of the Service

CEPL may also terminate this Agreement with 30 days’ notice without assigning any reason.

Disclaimer of Warranties & Limitation of Liability

The Service is provided on an “as is” and “as available” basis without warranties of any kind. CEPL does not guarantee uninterrupted, error-free, or secure access.

CEPL shall not be liable for any direct or indirect damages, including loss of data, revenue, or profits, arising from the use or inability to use the Service.

Indemnification

You agree to indemnify and hold harmless CEPL and its affiliates against any claims arising from your breach of these Terms or violation of applicable laws.

Jurisdiction and Governing Law

This Agreement shall be governed by Indian law. Courts at Hyderabad shall have exclusive jurisdiction over all disputes.